Privacy Policy

1. Data controller

Precellence Service
Paris, France
Email: contact@precellence-service.com
Phone: +33 (0)6 95 87 81 86

Precellence Service is committed to protecting the privacy of its clients in accordance with the EU General Data Protection Regulation (GDPR — Regulation EU 2016/679) and the French Data Protection Act of 6 January 1978 (loi Informatique et Libertés).

2. Data collected

As part of our private chauffeur services, we collect the following data:

• Identity: last name, first name
• Contact: email address, phone number
• Ride: pick-up address, destination, date and time
• Flight: flight number (for airport transfers only)
• Payment: payment data is processed directly by Stripe and is never stored on our servers
• Company: company name, job title (for B2B accounts only)

3. Purpose of processing

Your personal data is used exclusively to:

• Process and confirm your private chauffeur bookings
• Communicate with you before, during and after the ride (confirmation SMS, flight tracking)
• Issue invoices and manage accounting
• Improve the quality of our services
• Reply to your contact or quote requests

We do not engage in any unsolicited commercial prospecting. You will never receive a newsletter without your explicit consent.

4. Legal basis

The processing of your data is based on (Article 6 GDPR):

• Performance of the contract (Art. 6(1)(b) GDPR): your data is necessary to perform the transport service you booked
• Legal obligation (Art. 6(1)(c) GDPR): retention of invoices in accordance with French tax law
• Consent (Art. 6(1)(a) GDPR): for any optional marketing communication (opt-in only)

5. Retention period

• Booking data: 3 years after the last booking
• Invoicing data: 10 years (legal accounting obligation under French law)
• Contact data: 3 years after the last contact
• Payment data: not retained (processed by Stripe)

Beyond these periods, your data is deleted or irreversibly anonymised.

6. Data sharing

Your data is never sold, rented or transmitted to third parties for commercial purposes.

The only recipients are:

• Stripe (data processor): secure credit card payment processing (PCI DSS certified)
• Our chauffeurs: only information necessary for the assignment (name, pick-up address, destination) — each chauffeur is bound by an NDA

7. Your rights

In accordance with the GDPR (Articles 15 to 22), you have the following rights:

• Right of access: obtain a copy of your personal data
• Right of rectification: correct inaccurate or incomplete data
• Right of erasure ("right to be forgotten"): request the deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to restriction: restrict processing in certain cases

To exercise these rights, please contact us at: contact@precellence-service.com

We undertake to respond within 30 days. You may also lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés — the French Data Protection Authority) at cnil.fr/en.

8. Cookies

Our website uses only technical cookies required for the website to function:

• Session cookies (navigation)
• Preference cookies (language)

We use no advertising, tracking or profiling cookies. No data is transmitted to advertising networks or behavioural analytics platforms.

9. Security

We implement technical and organisational measures to protect your data:

• SSL/TLS encryption across the entire website
• Restricted access to personal data (principle of least privilege)
• NDA signed by every chauffeur and collaborator
• Secure hosting via Cloudflare

10. Changes

This privacy policy may be updated at any time. The date of the most recent update is shown at the top of the page. We encourage you to review it regularly.

Precellence Service · contact@precellence-service.com · +33 (0)6 95 87 81 86